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Return Policy & Process

Return Policy & Process: 

When returning an item, please take note of the following as we remain firm on our return policy with all of our customers.

  • Regular price items can be returned for store credit only. 
  • Returns must be returned and received by us within 15 (fifteen) days of the date you receive your shipment or order processing date if order is pick-up. No exceptions. Any returns received back after 15 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to return your merchandise back.
  • We cannot provide exchanges or holds, due to limited inventory. We recommend purchasing the correct item you want and send back your return in the meantime. 
  • Return items must be in their original, new condition. Tags must be attached and remain unwashed, unworn, and free of odors and stains. If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
  • Due to how fast orders move through our warehouse, we are unable to cancel an order once it's been submitted. We will handle these on a case-by-case basis and processed as shop credit only. 
  • Anything purchased at a discounted price is FINAL SALE and is not eligible for return or exchange. This includes Daily Deals, Pre-Orders, Doorbusters, All Discount Codes and Sale items are all final sale. 
  • Accessories {Jewelry, glasses, hats/beanies/headbands, handbags, sunglasses, hair accessories, beauty items, etc),Bralettes and Bodysuits are Final Sale.
  • Shipping will not be refunded on any returned items and return shipping cost is the responsibility of the customer.
  • We do not need to be notified of any return(s) prior to sending them to us.
  • PLEASE INCLUDE RECEIPT OR ORDER NUMBER when sending back your return.
  • Store credit is issued within 5-7 business days of the return arriving to the store. You are notified via email that store credit has been issued, To redeem it check the 'Account Credit' to apply balance at checkout. 
  • ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 10 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.

Please MAIL returns via USPS to: 

Fluegel's Boutique
Attn: Returns
PO BOX 530
Lena, IL 61048


**USPS assures that the package will be delivered to our PO BOX. Shipping via UPS or FedEx will not guarantee someone will be at the store for delivery and your package may be sent back to you, if this happens we are not liable and your return deadline will not be extended.

Colors may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These do not qualify as defects.